In the unlikely event that one of our products is faulty or different to those ordered please notify us (firstname.lastname@example.org) within 14 days from the date your order is delivered.
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalised products or those products that have been specified as non-returnable).
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Items may be returned for a full refund provided goods are unopened, sealed and in original condition. The cost of returning any product and any liability is the responsibility of the purchaser. We will make any reimbursement due within 30 days of return.